Refund Policy

1. Overview

Zabuka Technologies Private Limited values client satisfaction and maintains a fair and transparent refund policy for all advance payments and service bookings made through our website or directly.

2. Advance Payments / Token Deposits

Payments made online (via UPI through our website) are treated as advance deposits or booking tokens. These are subject to the following refund conditions:

• Cancellation within 24 hours of payment: Full refund (100%) minus any applicable payment processing fees.
• Cancellation within 72 hours of payment: 75% refund. 25% is retained as administrative processing charge.
• Cancellation after 72 hours but before service commencement: 50% refund.
• Cancellation after service has commenced: No refund. Charges for work completed will apply.

3. Service Disputes

In the event of a dispute regarding service quality or non-delivery, clients must raise a formal complaint within 7 days of the service date or expected delivery date. Disputes raised after this period may not be eligible for refund.

4. Erroneous Payments

If you have made a payment to the wrong UPI ID or in excess of the quoted amount, please contact us immediately at zabuka.tech@gmail.com or +91 7006491594 with the transaction ID. We will investigate and process eligible refunds within 7 business days.

5. Refund Process

Approved refunds will be processed within 5–10 business days. Refunds will be credited to the original UPI/bank account used for payment. We are not responsible for delays caused by your bank or payment provider.

6. Non-Refundable Situations

No refund will be provided in the following cases:

• Service has been fully delivered as per agreed scope
• Client-initiated change of requirements after service has started
• Force majeure events (natural disasters, government restrictions, etc.)
• Payments made to incorrect UPI IDs not associated with Zabuka Technologies

7. How to Request a Refund

To request a refund, please email us at zabuka.tech@gmail.com with:

• Your full name and phone number
• Service booked
• Payment amount and transaction ID/reference
• Reason for refund request

8. Contact Us

Zabuka Technologies Pvt Ltd
NH44, Chamalwas Banihal, Ramban, J&K India — 182146
Email: zabuka.tech@gmail.com
Phone: +91 7006491594 / +91 9697818123